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Thanks for purchasing our products at https://www.dicural.co.uk/ operated by Dicural LTD.
We offer a full money back guarantee on all purchases made on our website, but under certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation, while following the correct procedure.
If there is something wrong with the product or the product was not received as described in the description, please let us know. Our Returns & Refunds Policy gives you 7 days to return or exchange the product purchased online with a valid receipt. You are eligible for a full refund within 7 calendar days of your purchase. However, in the case where the product complies with the description provided on the website, the customer shall not be eligible to ask for refund or exchange.
After the 7 days period, we cannot offer you a refund or exchange. We encourage our customers to try the product (or service) in the first 7 days after their purchase to ensure it meets your needs.
To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging including any accessories, labels, free gifts, bonus item, manuals and documentation that shipped with the product. If the article is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges (other than the original shipping costs invoiced).
If you have any further questions or would like to request a refund, please do not hesitate to contact us.
Once your returned article is received and inspected, we will send you an email to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 calendar days
In some cases, only partial refunds are granted (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@dicural.co.uk.
We do not offer refunds for final sale items, unless they are defective.
We only replace products if they are defective or damaged. If you need to exchange a product for the same product, please send us an email at info@dicural.co.uk .
If the product was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the article is returned, a gift certificate will be sent to you by post.
You will be responsible for paying your own shipping costs to return your product, unless the product is defective. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you, may vary.
In addition to our Returns & Refund Policy, if you are a customer in the UK, you have the right to cancel your contract with us and receive a full refund within 14 calendar days of receiving your order, if you are an online, postal or telephone customer.
To exercise your right to cancel the contract you must request a refund in writing within 3 calendar days of submitting the purchase order. The refund will include all standard delivery charges paid. You will be responsible for the return shipping cost of a cancelled order. To exercise your right of cancellation, please send us an email at info@dicural.co.uk . You will be refunded according to your original payment method within 14 calendar days of receipt of the cancelled order.
